How We Handle Appointments, Walk-ins, Late Arrivals, and No-Shows
At the FUUD Pantry in Lenexa, we offer a shopping-style experience for our clients. In order to manage stock, we require appointments.
When Can I Book My Appointment?
Appointment slots are available one week in advance, starting at 8 a.m. Tuesday morning, on our scheduling platform. Since in the past we have had many no-shows, so now use weekly bookings to better serve everyone!
The appointments fill up fast, so you may want to save an alarm or reminder on your phone!
What time should I show up for my appointment?
Please arrive on time, but no more than 10 minutes prior to your appointment. If you cannot make your appointment, please cancel. You can cancel using the link in the confirmation you received when you signed up. Or call us!
What happens if I need food but don’t have an appointment?
If you arrive without an appointment before 4:45 p.m., you may take a pre-packed bag/s of food.
You may also come back at 4:45 p.m. If there is space, you may be able to shop the pantry. If not, you may take a pre-packed bag/s of food.
What happens at 4:45 p.m. for those without an appointment?
At 4:45 p.m., one walk-in will be allowed to shop for each no-show.
All others may take the prepackaged food provided.
What happens if I am Late for my Appointment?
If you have an appointment and are more than 15 minutes late, you will be considered a no-show.
You may take a bag of food or come back at 4:45 p.m. and follow the above procedures for walk-ins.
What should I do if I need to cancel?
If you know you can’t make your appointment, please try to cancel before noon on Tuesday. Use the link you received via Text or Email to cancel. This allows another shopper to get an appointment and is greatly appreciated.
If you have questions about these changes, please talk to the manager on duty the next time you visit the pantry. Thanks so much!