How We Handle Appointments, Walk-ins, Late Arrivals, and No-Shows
At the FUUD Pantry in Lenexa, we offer a shopping-style experience for our clients. In order to manage stock, we require appointments. Appointment slots are available one week in advance on our scheduling platform and they fill up fast.
NOTE: Due to high demand at the SMUUCh FUUD Pantry, 9400 Pflumm, we are making some changes to better serve everyone. Please read:
Starting April 4, 2023, shoppers without appointments (walk-ins) will only be seen after 4:45 p.m.
If you arrive without an appointment before 4:45 p.m., you may either:
- take a pre-packed bag of food, or
- come back at 4:45.
What happens at 4:45 p.m. for those without an appointment?
At 4:45 p.m., one walk-in will be allowed to shop for each no-show.
All others may take the prepackaged food provided.
What happens if I am Late for my Appointment Time?
If you have an appointment and are more than 15 minutes late, you will be considered a no-show.
You may take a bag of food or come back at 4:45 p.m. and follow the above procedures for walk-ins.
What should I do if I Need to Cancel?
If you know you can’t make your appointment, please try to cancel before noon on Tuesday. Use the link you received via Text or Email to cancel. This allows another shopper to get an appointment and is greatly appreciated.
If you have questions about these changes, please talk to the manager on duty the next time you visit the pantry. Thanks so much!